Frequently Asked Questions
Everything you need to know about your SCARPA experience.
How do I determine my correct shoe size?
We provide a comprehensive size guide on every product page. Since fit can vary by style, we recommend measuring your foot in centimeters and comparing it to our brand-specific chart for the most accurate fit.
What is your return policy for online orders?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label. Please note that final sale items are not eligible for return.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your items sooner. You will receive a tracking number via email once your order ships.
Are SCARPA products covered by a warranty?
Yes, all our footwear is backed by a 1-year limited warranty against manufacturing defects. This does not cover normal wear and tear, improper fit, or damage caused by misuse.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location and local customs regulations.